Top-tier customer experiences—without the hassle

Our team is your team. Working closely with you, we collaborate on all elements of a successful and scalable customer success program. We'll learn your business, learn your processes, and integrate seamlessly.

 

We're the closest thing to having your own internal team. 

Connected & Flexible Teams

Connected & Flexible Teams

Our team consists of customer success professionals trained on your company and products. We scale up or down to match your Customer Success requirements. 

Connected & Flexible Teams

Connected & Flexible Teams

Our team consists of customer success professionals trained on your company and products. We scale up or down to match your Customer Success requirements. 

Expertise & Experience

Expertise & Experience

We bring industry best practices and innovative strategies to ensure your customers receive unparalleled support and engagement.

Expertise & Experience

Expertise & Experience

We bring industry best practices and innovative strategies to ensure your customers receive unparalleled support and engagement.

Seamless Integration & Data

Seamless Integration & Data

We work directly in your systems. You'll have 100% transparency on our work and own all the data. 

Seamless Integration & Data

Seamless Integration & Data

We work directly in your systems. You'll have 100% transparency on our work and own all the data. 

Traceable Metrics

Traceable Metrics

Together we’ll collect the right data and build the right systems needed to ensure we can provide long term value to match your needs. 

Traceable Metrics

Traceable Metrics

Together we’ll collect the right data and build the right systems needed to ensure we can provide long term value to match your needs. 

Cost-Effective Solutions

Cost-Effective Solutions

Reduce costs associated with hiring, training, and retaining in-house staff. Our scalable solutions allow you to allocate resources more efficiently to focus on your core business.

Cost-Effective Solutions

Cost-Effective Solutions

Reduce costs associated with hiring, training, and retaining in-house staff. Our scalable solutions allow you to allocate resources more efficiently to focus on your core business.

Focus on Core Competencies

Focus on Core Competencies

Free up your internal teams to concentrate on what they do best. Let us handle customer success while you focus on other demanding business areas

Focus on Core Competencies

Focus on Core Competencies

Free up your internal teams to concentrate on what they do best. Let us handle customer success while you focus on other demanding business areas

Enhanced Customer Retention

Our approach ensures that your customers feel valued and heard. We implement tailored success plans, regular check-ins, and data-driven insights to anticipate and address their needs.

Enhanced Customer Retention

Our approach ensures that your customers feel valued and heard. We implement tailored success plans, regular check-ins, and data-driven insights to anticipate and address their needs.

Unmatched Service & Support

Our unmatched support caters to your global customer base. Whether it's resolving issues or providing guidance, our team is always available to assist your customers when they need it. 

Unmatched Service & Support

Our unmatched support caters to your global customer base. Whether it's resolving issues or providing guidance, our team is always available to assist your customers when they need it. 

At every stage of your journey 

At any stage of your growth journey, we support you with the right strategy, technology, and expert team. No matter what stage you are at, we’re here to help at any stage of your customer's journey.

Tailored Onboarding

Personalized Onboarding

We immerse ourselves in your business and products, allowing us to craft personalized onboarding experiences that ensure long-term customer success and satisfaction. Let us handle your customer onboarding or any part of it.

 

 

Launch

Proactive Engagement

Our team continuously monitors customer interactions and product usage to spot improvement opportunities. We proactively reach out to offer assistance, ensuring customers get maximum value from your products and services.

Growth

Improving Renewals

 

Renewals signal customer satisfaction and trust, ensuring steady revenue. They offer chances for upselling and increasing customer lifetime value. High renewal rates reflect strong customer relationships and loyalty.

Data-Driven Insights

Winback & Reactivation

Winning back and reactivating past customers is crucial as it often costs less than acquiring new, providing a higher ROI. They're familiar with your product, leading to quicker purchasing decisions and increased revenue.

Dedicated customer success team

Your dedicated success team

Dedicated customer success team

Our team is your team. Our highly talented and experienced team will build a customer success strategy that works for you and with you. Collaborating on a customer success plan, executing on activities from onboarding to activation to renewals and win-back. It’s the closest thing you can get to having an in-house team—without the cost to do it.

Speak to an Expert >
Advocating for you

Advocating for you

Advocating for you
We’ll combine our unique model with our proven strategies and technologies with the expertise and  knowledge of our highly-trained localized experts for customer engagement, service, and support. 
 
We are enthusiastic about solving complex problems by incorporating a continuous improvement philosophy to our programs to ensure sustained excellence and customer satisfaction.

What our customers say

We’re transforming our customers outlook all over the globe with tangible strategies and real, qualified prospects. Here’s what it’s like to work with us.
tj h

TJ H.

VP, Marketing, Financial Software Company

fivestars

"Great extension of our sales team! TSF has been integral to our lead outreach efforts, feedback on pain points and what's working/what's not working has been super helpful for both our sales and marketing teams."

cameron

Cameron S.

VP, Software Company

fivestars

"TSF has been able to deliver exactly what we engaged them for - first meetings with viable prospects."

Perryn

Perryn O.

CMO, Robotics Company

fivestars

"Strong Outbound Partner! If outbound messaging is part of your marketing & sales plan and you're selling B2B, give The Sales Factory a shot."

kevinL

Kevin L.

COO, Pharma Software Company

fourstars

"The Sales Factory has been delivering us strategic leads after only a few months."

Sean G

Sean G.

VP Sales, Trade Management Software Company

fourstars

"It's truly a partnership. The Sales Factory holds up its end of the partnership by buying into our company goal, learning as much as possible about our services and driving solid activity behind it."

gaurav G

Gaurav G.

CEO, Wellness Company

five stars

"TSF has been consistently bringing us high quality leads and setting up demos with the right target audience."

Tyler B

Tyler B.

CEO, Healthcare Technology Company

fivestars

"I worked with the Sales Factory to help generate leads for my startup business… They were putting at least two high-quality meetings on my calendar each week, many of which converted into higher-paying customers."

erin P

Erin P.

VP Operations, Transportation & Logistics Company

fourstars

"Great partners - highly recommend!

The Sales Factory onboarded our company within a week - got our first booking within a day and closed business on our end within 2 weeks."

joel

Joel S.

Owner, Government Relations Company

fivestars

"Utilizing The Sales Factory allowed us to increase sales without the time and effort involved in building an in-house team."

ChrisL

Chris L.

Co-Founder, Robotics Company

fourstars

"Very professional and reasonably priced demand generation."

Velko T

Velko T.

Bus. Dev., Genetic Research Company

five stars

"Absolutely a great partner to consider when scaling a sales team and related process. Can do attitude and professional approach to all process steps they are supporting us with."

Jesse W

Jesse W.

CEO, Digital Marketing & Media Company

five stars

"Would recommend anyone giving them a shot, ultimately it's a partnership. They are reaching out to leads on our behalf. We have had a number of promising meetings with prospects."

Nick B

Nick B.

Rev Ops, eCommerce AI Company

five stars

"TSF is helping us with our email sequencing and calling - but the big differentiator is the calling. Email is somewhat easy to automate, but calling takes focus. It's a results based business, and we have some good results!"

peggy

Peggy J.

Sales & Marketing, Gas & Welding Company

five stars

"They are committed and hard-working. The follow-up and follow through are fantastic. They work hard on our behalf."

Have questions? We have answers.

Outsourcing customer success with The Sales Factory reduces overhead costs and provides access to experienced professionals who specialize in customer engagement. This allows you to focus on core business activities and innovation, while we ensure your customers receive top-tier support.

We employ a team of seasoned experts with a deep understanding of customer success best practices. Our data-driven approach and advanced analytics allow us to continuously refine our strategies and deliver exceptional customer experiences.

Not at all. Our goal is to enhance your customer relationships through personalized and proactive engagement. We integrate seamlessly with your existing processes to ensure a consistent and positive customer experience.

We are highly experienced and work directly within your CRM. This includes software like HubSpot Salesforce, Sales Pro, Outreach, SalesLoft, and many more. We'll manage all of your customer success operations and processes for you in your environment so you have real-time visibility on activity and results. 

We tailor our onboarding process to align with your business goals and customer profiles. By immersing ourselves in your business, we create customized onboarding experiences that ensure long-term satisfaction. We also proactively engage with customers, addressing their needs and maximizing their value from your products.

Absolutely. Our services are designed to scale with your business needs. Whether you have hundreds or thousands of customers, we provide flexible solutions that grow with you, ensuring continuous support and engagement.

We use advanced analytics to track key performance indicators such as customer satisfaction, retention rates, and upsell opportunities. These metrics help us continuously improve our strategies and deliver tangible results for your business.

We work closely with your team to ensure a seamless integration with your current systems and processes. Our approach minimizes disruption and ensures that our services complement your existing customer success efforts effectively.

By partnering with The Sales Factory, you can expect improved customer retention, higher satisfaction rates, and increased upsell opportunities. Our proactive and personalized approach drives long-term success for your business and enhances overall customer loyalty.

Get success going

Ready to transform your customer success program? Get in touch with us today to learn more about our services and how we can help you achieve your business goals.