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Top-tier customer experiences—without the hassle
Our team is your team. Working closely with you, we collaborate on all elements of a successful and scalable customer success program. We'll learn your business, learn your processes, and integrate seamlessly.
We're the closest thing to having your own internal team.
Connected & Flexible Teams
Our team consists of customer success professionals trained on your company and products. We scale up or down to match your Customer Success requirements.
Connected & Flexible Teams
Our team consists of customer success professionals trained on your company and products. We scale up or down to match your Customer Success requirements.
Expertise & Experience
We bring industry best practices and innovative strategies to ensure your customers receive unparalleled support and engagement.
Expertise & Experience
We bring industry best practices and innovative strategies to ensure your customers receive unparalleled support and engagement.
Seamless Integration & Data
We work directly in your systems. You'll have 100% transparency on our work and own all the data.
Seamless Integration & Data
We work directly in your systems. You'll have 100% transparency on our work and own all the data.
Traceable Metrics
Together we’ll collect the right data and build the right systems needed to ensure we can provide long term value to match your needs.
Traceable Metrics
Together we’ll collect the right data and build the right systems needed to ensure we can provide long term value to match your needs.
Cost-Effective Solutions
Reduce costs associated with hiring, training, and retaining in-house staff. Our scalable solutions allow you to allocate resources more efficiently to focus on your core business.
Cost-Effective Solutions
Reduce costs associated with hiring, training, and retaining in-house staff. Our scalable solutions allow you to allocate resources more efficiently to focus on your core business.
Focus on Core Competencies
Free up your internal teams to concentrate on what they do best. Let us handle customer success while you focus on other demanding business areas.
Focus on Core Competencies
Free up your internal teams to concentrate on what they do best. Let us handle customer success while you focus on other demanding business areas.
Enhanced Customer Retention
Our approach ensures that your customers feel valued and heard. We implement tailored success plans, regular check-ins, and data-driven insights to anticipate and address their needs.
Enhanced Customer Retention
Our approach ensures that your customers feel valued and heard. We implement tailored success plans, regular check-ins, and data-driven insights to anticipate and address their needs.
Unmatched Service & Support
Our unmatched support caters to your global customer base. Whether it's resolving issues or providing guidance, our team is always available to assist your customers when they need it.
Unmatched Service & Support
Our unmatched support caters to your global customer base. Whether it's resolving issues or providing guidance, our team is always available to assist your customers when they need it.
Trusted by
At every stage of your journey
At any stage of your growth journey, we support you with the right strategy, technology, and expert team. No matter what stage you are at, we’re here to help at any stage of your customer's journey.
Personalized Onboarding
We immerse ourselves in your business and products, allowing us to craft personalized onboarding experiences that ensure long-term customer success and satisfaction. Let us handle your customer onboarding or any part of it.
Proactive Engagement
Our team continuously monitors customer interactions and product usage to spot improvement opportunities. We proactively reach out to offer assistance, ensuring customers get maximum value from your products and services.
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Improving Renewals
Renewals signal customer satisfaction and trust, ensuring steady revenue. They offer chances for upselling and increasing customer lifetime value. High renewal rates reflect strong customer relationships and loyalty.
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Winback & Reactivation
Winning back and reactivating past customers is crucial as it often costs less than acquiring new, providing a higher ROI. They're familiar with your product, leading to quicker purchasing decisions and increased revenue.
Your dedicated success team
Our team is your team. Our highly talented and experienced team will build a customer success strategy that works for you and with you. Collaborating on a customer success plan, executing on activities from onboarding to activation to renewals and win-back. It’s the closest thing you can get to having an in-house team—without the cost to do it.
Advocating for you
What our customers say
TJ H.
VP, Marketing, Financial Software Company
"Great extension of our sales team! TSF has been integral to our lead outreach efforts, feedback on pain points and what's working/what's not working has been super helpful for both our sales and marketing teams."
Cameron S.
VP, Software Company
"TSF has been able to deliver exactly what we engaged them for - first meetings with viable prospects."
Perryn O.
CMO, Robotics Company
"Strong Outbound Partner! If outbound messaging is part of your marketing & sales plan and you're selling B2B, give The Sales Factory a shot."
Kevin L.
COO, Pharma Software Company
"The Sales Factory has been delivering us strategic leads after only a few months."
Sean G.
VP Sales, Trade Management Software Company
"It's truly a partnership. The Sales Factory holds up its end of the partnership by buying into our company goal, learning as much as possible about our services and driving solid activity behind it."
Gaurav G.
CEO, Wellness Company
"TSF has been consistently bringing us high quality leads and setting up demos with the right target audience."
Tyler B.
CEO, Healthcare Technology Company
"I worked with the Sales Factory to help generate leads for my startup business… They were putting at least two high-quality meetings on my calendar each week, many of which converted into higher-paying customers."
Erin P.
VP Operations, Transportation & Logistics Company
"Great partners - highly recommend!
The Sales Factory onboarded our company within a week - got our first booking within a day and closed business on our end within 2 weeks."
Joel S.
Owner, Government Relations Company
"Utilizing The Sales Factory allowed us to increase sales without the time and effort involved in building an in-house team."
Chris L.
Co-Founder, Robotics Company
"Very professional and reasonably priced demand generation."
Velko T.
Bus. Dev., Genetic Research Company
"Absolutely a great partner to consider when scaling a sales team and related process. Can do attitude and professional approach to all process steps they are supporting us with."
Jesse W.
CEO, Digital Marketing & Media Company
"Would recommend anyone giving them a shot, ultimately it's a partnership. They are reaching out to leads on our behalf. We have had a number of promising meetings with prospects."
Nick B.
Rev Ops, eCommerce AI Company
"TSF is helping us with our email sequencing and calling - but the big differentiator is the calling. Email is somewhat easy to automate, but calling takes focus. It's a results based business, and we have some good results!"
Peggy J.
Sales & Marketing, Gas & Welding Company
"They are committed and hard-working. The follow-up and follow through are fantastic. They work hard on our behalf."